Refund policy

RETURN POLICY

At Managed Generator Services, we want you to love your purchases. We will gladly accept returns within 30 days of the delivery date.

• You may return most new, unopened items within 30 days of delivery for a refund. We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 15% Restocking Fee will be applied
• No Returns on Used/ Opened Parts.
• Once an item has been installed or altered in any way, it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.
• Returns are not accepted for electronics or merchandise that is labeled "As-Is", Special Order" and "Built to Order".
• You are encouraged to test your product within 15 days of receipt so we can quickly remedy any mechanical problems.
• In order to request a cancellation, you are required to send email notification with your Name and Order Number to MGS.
• If you cancel/refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs in addition to the 15% Restocking Fee

REFUNDS AND CREDITS

Once returns are received, please allow for 3-5 business days for returns to be credited in full.

Items returned according to the return policy may be credited separately. Credit notification emails will be sent for each credit applied to an order.